To ensure your passenger seat, purchase an airline ticket in a travel agency or airline sales office. When making airline ticket reservations it is necessary to emphasize the special needs a passenger might have such as: persons with special needs, persons who need assistance by others, persons who travel with pets, unescorted children etc.

Before you start your voyage make sure that you have brought with you all necessary documents (airline ticket, passport, visa…) to avoid any possible inconvenience.

Zadar Airport is not held responsible in case of changes in flight schedule.

Zadar airport complets the ticket sale for Ryanair and Germanwings.

The ticket counter is opened every day from 08:00 to 14:00 hours.

Zadar airport has nine checkin counters for passenger registration and baggage . The counters open one hour before for domestic departures and three hours for international departures.

Check-in counters close 40 minutes before departure for Ryanair flights and 30 minutes for Germanwings , Sky Europe and Intersky.

For domestic flights of Croatia airlines the check-in counters close 15 minutes, and on international flights 20 minutes before departure.

For other chater flights the check-in counters close 30 minutes before depature.

All passangers are obligated to present a valid ID or passport at registration. If checking-in any baggage it must be undamaged and suitably closed with the name and address.

For information about any documents required for entering and leaving any country contact:

IMMIGRATIONS

AIRPORT POLICE STATION ZADAR

Telephone: 00385 23 205821
Fax: 00385 23 345 439

www.mup.hr

VISA REQUESTS

Ministry of Foreign Affairs of the Republic of Croatia

Telephone:
00385 1 45 98 035
00385 1 45 98 034
00385 1 45 69 964

www.mvpei.hr

Lost or damaged baggage can be retrieved and reported at the lost and found office at information desk phone 023 205 800.

The boarding pass is controlled before boarding the airplane. Every passenger, regardless of age, must have a boarding pass.

Customs Directory of the Republic of Croatia

Telephone: 00385 1 6102 333

www.carina.hr

Customs House Zadar

Telephone: 00385 23 282312

Internal Terminal Custums Office Zadar Airport

Telephone:
00385 23 282 355
00385 23 295 823

It is forbidden by law to carry any dangerous items both in the checked and hand baggage. Such items include: explosives, flammable liquids, radioactive materials and poisons, loaded firearms, pressurized gases and other articles such as anti-corrosive and anti-oxidizing products.

LIST OF PROHIBITED ARTICLES - CABIN BAGGAGE

Passengers should not be permitted to carry the following articles into the security restricted area and the cabin of an aircraft: (a) Guns, firearms & weapons

Any object capable, or appearing capable, of discharging a projectile or causing injury, including:

• all firearms (pistols, revolvers, rifles, shotguns etc)
• replica and imitation firearms
• component parts of firearms (excluding telescopic sighting devices and sights)
• air pistols, rifles and pellet guns
• signal flare pistols
• starter pistols
• toy guns of all types
• ball bearing guns
• industrial bolt and nail guns
• cross bows
• catapults
• harpoon & spear guns
• animal humane killers
• stun or shocking devices e.g. cattle prods, ballistic conducted energy weapons (taser)
• lighters shaped like a firearm

(b) Pointed/edged weapons & sharp objects

Pointed or bladed articles capable of causing injury, including:

• axes and hatchets
• arrows and darts
• crampons
• harpoons and spears
• ice axes and ice picks
• ice skates
• lockable or flick knives with blades of any length
• knives, including ceremonial knives, with blades of more than 6 cm, made of metal or any other material strong enough to be used as a potential weapon.
• meat cleavers
• machetes
• open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge)
• sabres, swords and swordsticks
• scalpels
• scissors with blades more than 6 cm in length
• ski and walking/hiking poles
• throwing stars
• tradesman's tools that have the potential to be used as a pointed or edged weapon e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches.

(c) Blunt instruments

Any blunt instrument capable of causing injury, including:

• baseball and softball bats
• clubs or batons – rigid or flexible (e.g. Billy clubs, blackjacks, night sticks and batons)
• cricket bats
• golf clubs
• hockey sticks
• lacrosse sticks
• kayak and canoe paddles
• skateboards
• billiard, snooker and pool cues
• fishing rods
• martial arts equipment (e.g. knuckle dusters, clubs, coshes, rice flails, num chucks, kubatons, kubasaunts)

(d) Explosives and flammable substances

Any explosive or highly combustible substances which poses a risk to the health of passengers and crew or the security / safety of aircraft or property, including:

• ammunition
• blasting caps
• detonators and fuses
• explosives and explosive devices
• replica or imitation explosive material or devices
• mines and other explosive military stores
• grenades of all types
• gas and gas containers (e.g. butane, propane, acetylene, oxygen - in large volume)
• fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)
• non safety matches
• smoke generating canisters or cartridges
• flammable liquid fuel (e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol)
• aerosol spray paint
• turpentine and paint thinner
• alcoholic beverages exceeding 70% by volume (140% proof)

(e) Chemical and toxic substances

Any chemical or toxic substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:

• acids and Alkalis (e.g. spillable "wet" batteries)
• corrosive or bleaching substances (e.g. mercury, chlorine)
• disabling or incapacitating sprays (e.g. mace, pepper spray, tear gas)
• radioactive material (e.g. medicinal or commercial isotopes)
• poisons
• infectious or biological hazardous material (e.g. infected blood, bacteria and viruses)
• material capable of spontaneous ignition or combustion
• fire extinguishers

(f) Liquids

Liquids, unless in individual containers with a capacity not greater than 100 millilitres or equivalent and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre. The contents of the plastic bag should fit comfortably and the bag should be completely closed. Liquids include gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers (e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam, aerosols and other items of similar consistency).

LIST OF PROHIBITED ARTICLES - HOLD BAGGAGE

The following articles should not be placed in hold baggage:

• explosives, including detonators, fuses, grenades, mines and explosives
• gases: Propane, butane
• flammable liquids, including gasoline, methanol
• flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares
• oxidizers and organic peroxides, including bleach, car body repair kits
• toxic or infectious substances, including rat poison, infected blood
• radioactive material, including medicinal or commercial isotopes
• corrosives, including mercury, vehicle batteries
• vehicle fuel system components which have contained fuel

Travelling with liquids – 100ml rule

Only limited quantities of liquids may be carried through security control as hand baggage.

This includes bottled drinks, suntan lotion, fragrances, cosmetics and toiletries.

The following restrictions apply to all liquids, creams, gels, pastes and aerosols taken through security control.

• Liquid items may only be carried in containers holding up to 100ml.
• They must be carried separately in a single transparent, resealable plastic bag.
• The bag must be no larger than 20cm x 20cm (8in x 8in) and all items must fit inside so that it closes properly.
• At security control the bag must be placed separately on the conveyor belt for screening.
• Liquid items larger than 100ml should be packed in your hold luggage – otherwise they will be confiscated.

Exceptions to the 100ml rule can be made for baby food or milk. However, you should only carry what you need for the flight, and you may be asked to taste these items at security control.

Exceptions may also be made for medicines. However, you may be asked to taste any liquid medicines, or to provide evidence (such as a doctor's letter) that you need them for your journey.

HAND BAGGAGE AT SECURITY SCREENING

• Remember, you can leave keys, coins,wallets and mobile phones in your jacket or coat pockets, but take off your coat while you’re in the queue so you’re ready for the X-ray machines.
• Large electrical items, such as laptops, will need to go through X-ray machines separately, so get them ready by taking them out of your hand luggage.
• Your coat, transparent bag (including medicines) and, if asked, your shoes all need to go in one tray, but your large electrical items will go through in another.
• Smaller items (eg cameras or mobile phones) can remain in your bag for screening, Pushchairs and walking aids will be X-ray screened, Wheelchairs will be thoroughly searched

ADDITIONAL INSTRUCTIONS

• Never leave your baggage unattended. Every baggage will be removed by security staff
• Be aware of airport security measures
• Dont accept any baggage of unknown person
• At check-in You will be asked questions about your baggage contents

You may take your pets on board unless it is forbidden by the regulations of the country to which you travel. You may inquire on the conditions and necessary documents at the airline company.

Persons with impaired vision or hearing have the advantage while checking-in. Our staff in front of the check-in desk will help you while waiting on your registration. Escort to the Welcome service and a hostess are there at your disposition.

Individuals with mobility problems have the advantage while checking-in. For them an escort service to the gate is provided for. At the gate they’ll be boarded in a liftomobil and transported into the aircraft.

Assistance is provided at Zadar airport for passengers with reduced mobility. Please contact our staff on phone 023 205 904.

An escort service, as well as the Welcome service to the aircraft is provided for unaccompanied children. For detailed information on infants you should contact your travel agent or airline.

There is a Police office and Emergency medical crew at the Zadar Airport. If you require their assistance ask the closest staff member.

Zadar Airport has a public phone at your disposal and it is located on the wall opposite of the Croatia Airlines agency. To use a public phone you need a phone card which you can buy at the souvenir shop or at the snack-bar Sunset.