AIRLINE TICKET PURCHASE AND RESERVATION
To ensure your passenger seat, purchase an airline ticket in a travel agency or airline sales office. When making airline ticket reservations it is necessary to emphasize the special needs a passenger might have such as: persons with special needs, persons who need assistance by others, persons who travel with pets, unescorted children etc.
Before you start your voyage make sure that you have brought with you all necessary documents (airline ticket, passport, visa…) to avoid any possible inconvenience.
Zadar Airport is not held responsible in case of changes in flight schedule.
Zadar airport complets the ticket sale for Ryanair, Germanwings and Sky Europe.
The ticket counter is opened every day from 08:00 to 14:00 hours.
PASSENGER REGISTRATION AND BAGGAGE CHECK-IN
Zadar airport has nine checkin counters for passenger registration and baggage . The counters open one hour before for domestic departures and three hours for international departures.
Check-in counters close 40 minutes before departure for Ryanair flights and 30 minutes for Germanwings , Sky Europe and Intersky.
For domestic flights of Croatia airlines the check-in counters close 15 minutes, and on international flights 20 minutes before departure.
For other chater flights the check-in counters close 30 minutes before depature.
All passangers are obligated to present a valid ID or passport at registration. If checking-in any baggage it must be undamaged and suitably closed with the name and address.
For information about any documents required for entering and leaving any country contact:
IMMIGRATIONS
AIRPORT POLICE STATION ZADAR
Telephone: 00385 23 205821
Fax: 00385 23 345 439
VISA REQUESTS
Ministry of Foreign Affairs of the Republic of Croatia
Telephone:
00385 1 45 98 035
00385 1 45 98 034
00385 1 45 69 964
LOST AND FOUND OFFICE
Lost or damaged baggage can be retrieved and reported at the lost and found office at information desk phone 023 205 800.
BOARDING PASS CONTROL
The boarding pass is controlled before boarding the airplane. Every passenger, regardless of age, must have a boarding pass.
CUSTOMS
Customs Directory of the Republic of Croatia
Telephone: 00385 1 6102 333
Customs House Zadar
Telephone: 00385 23 282312
Internal Terminal Custums Office Zadar Airport
Telephone:
00385 23 282 355
00385 23 295 823
SECURITY MEASURES
Forbidden Items
It is forbidden by law to carry any dangerous items both in the checked and hand baggage. Such items include: explosives, flammable liquids, radioactive materials and poisons, loaded firearms, pressurized gases and other articles such as anti-corrosive and anti-oxidizing products.
For safety reasons, there are a number of items that cannot be taken on to any aircraft, so please do not pack them in any luggage (hand or hold):
- Flammable liquids and solids.
- Oxidisers such as bleaching powders.
- Organic peroxides.
- Tear gas devices or any gas cylinders.
- Infectious substances such as live virus materials.
- Wet-cell car batteries.
- Magnetrons.
- Instruments containing mercury.
- Instruments containing magnets.
- Fireworks.
- Non-safety matches.
- Firelighters, lighter fuel, paints, thinners.
- Poisons, arsenic, cyanide, weedkiller.
- Radioactive materials, acids, corrosives, alkalis, caustic soda.
- Creosote, quicklime, oiled paper.
- Vehicle fuel system components which have contained fuel.
The airline will supply information on conditions for carrying arms and ammunition on the passenger's request, as well as a complete list of forbidden articles.
Prohibited in hand luggage (but can be packed in the hold)
- Scissors (except where both blades are round-ended or less than 3cm).
- Razor blades (razors that have the blade set into a plastic moulding are allowed, but razors that can be opened and the razor blade removed are prohibited).
- Knives with blades of any length.
- Household cutlery (large spoons/tablespoons are NOT permitted; however small teaspoons are allowed).
- Hypodermic needles (unless required for medical reasons, for which proof will be required).
- Tools (including multi-tools and penknives).
- Catapults.
- Corkscrews.
- vadičep
- Walking/hiking poles.
- Toy/replica guns (metal or plastic).
- Sporting bats.
- Darts.
- Billiard, snooker or pool cues.
Travelling with liquids – 100ml rule
Only limited quantities of liquids may be carried through security control as hand baggage.
This includes bottled drinks, suntan lotion, fragrances, cosmetics and toiletries.
The following restrictions apply to all liquids, creams, gels, pastes and aerosols taken through security control.
- Liquid items may only be carried in containers holding up to 100ml.
- They must be carried separately in a single transparent, resealable plastic bag.
- The bag must be no larger than 20cm x 20cm (8in x 8in) and all items must fit inside so that it closes properly.
- At security control the bag must be placed separately on the conveyor belt for screening.
- Liquid items larger than 100ml should be packed in your hold luggage – otherwise they will be confiscated.
Exceptions to the 100ml rule can be made for baby food or milk. However, you should only carry what you need for the flight, and you may be asked to taste these items at security control.
Exceptions may also be made for medicines. However, you may be asked to taste any liquid medicines, or to provide evidence (such as a doctor's letter) that you need them for your journey.
HAND BAGGAGE AT SECURITY SCREENING
- Remember, you can leave keys, coins,wallets and mobile phones in your jacket or coat pockets, but take off your coat while you’re in the queue so you’re ready for the X-ray machines.
- Large electrical items, such as laptops, will need to go through X-ray machines separately, so get them ready by taking them out of your hand luggage.
- Your coat, transparent bag (including medicines) and, if asked, your shoes all need to go in one tray, but your large electrical items will go through in another.
- Smaller items (eg cameras or mobile phones) can remain in your bag for screening, Pushchairs and walking aids will be X-ray screened, Wheelchairs will be thoroughly searched
ADDITIONAL INSTRUCTIONS
- Never leave your baggage unattended. Every baggage will be removed by security staff
- Be aware of airport security measures
- Dont accept any baggage of unknown person
- At check-in You will be asked questions about your baggage contents
PETS
You may take your pets on board unless it is forbidden by the regulations of the country to which you travel. You may inquire on the conditions and necessary documents at the airline company.
INDIVIDUALS WITH SPECIAL NEEDS
Persons with impaired vision or hearing have the advantage while checking-in. Our staff in front of the check-in desk will help you while waiting on your registration. Escort to the Welcome service and a hostess are there at your disposition.
Individuals with mobility problems have the advantage while checking-in. For them an escort service to the gate is provided for. At the gate they’ll be boarded in a liftomobil and transported into the aircraft.
DISABLED ACCESS AT ZADAR AIRPORT
Assistance is provided at Zadar airport for passengers with reduced mobility. Please contact our staff on phone 023 205 904.
UNACCOMPANIED CHILDREN
An escort service, as well as the Welcome service to the aircraft is provided for unaccompanied children. For detailed information on infants you should contact your travel agent or airline.
EMERGENCY SERVICES
There is a Police office and Emergency medical crew at the Zadar Airport. If you require their assistance ask the closest staff member.
PUBLIC PHONE
Zadar Airport has a public phone at your disposal and it is located on the wall opposite of the Croatia Airlines agency. To use a public phone you need a phone card which you can buy at the souvenir shop or at the snack-bar Sunset.
