Starting from the accepted view that a successful business, development, customer satisfaction and satisfaction of employees depend on the degree of quality and safety of Zadar Airport Ltd., the Director of Zadar Airport Ltd. has adopted the following: quality policy:
With the Quality policy the Zadar Airport Ltd. provides in all segments of its operations the level of service quality and security, which is in accordance with the requirements of quality management system according to ISO 9001:2008.
The quality of service and general business of Zadar Airport Ltd. is the primary objective of the Company which depends on the assessment of users of our services. -For this reason, the criteria for quality of our service is the feedback we get from our users. By applying the method of analysis of customer satisfaction, we monitor work quality management system with the purpose of permanent improvements based on process approach management according to ISO 9001:2008.
The Company management will continuously improve the efficiency and responsible management system in accordance with valid regulations. For this reason, the administration will provide the necessary resources which primarily involve the necessary training of employees and technological equipment.
The management will establish annual quality objectives and monitor their implementation and compliance with policies.
Quality objectives are elaborated by management levels and in accordance with that the management and employees implement this policy systematicaly and entirely.
Quality policy is publicly announced.
Irena Ćosić, dipl.ing.