Passenger information

AIRLINE TICKET PURCHASE AND RESERVATION

To ensure your passenger seat, purchase an airline ticket in a travel agency or airline sales office. When making airline ticket reservations it is necessary to emphasize the special needs a passenger might have such as: persons with special needs, persons who need assistance by others, persons who travel with pets, unescorted children etc.

Before you start your voyage make sure that you have brought with you all necessary documents (airline ticket, passport, visa…) to avoid any possible inconvenience.

Zadar Airport is not held responsible in case of changes in flight schedule.

Zadar Airport sells tickets for Ryanair and Germanwings airlines at the ticket counter which opens three hours before departure time on certain routes of listed airlines.

PASSENGER REGISTRATION AND BAGGAGE CHECK-IN

Zadar airport has nine checkin counters for passenger registration and baggage . The counters open one hour before for domestic departures and three hours for international departures.

Check-in counters are closed 40 minutes before departure time for flights of Ryanair, and 30 minutes before departure time for flights of other airlines flying on international routes.

For domestic flights of Croatia airlines the check-in counters close 30 minutes, and also on international flights 30 minutes before departure.

For other chater flights the check-in counters close 30 minutes before depature.

All passengers are obliged to present a valid personal document, passport or ID (if it is a domestic flight).

Upon registration of checked baggage, it is necessary for it to be marked with your name and surname and especially noted if there is anything fragile in your baggage and it also must be undamaged and properly sealed.

For information about any documents required for entering and leaving any country contact:

IMMIGRATIONS

AIRPORT POLICE STATION ZADAR

Telephone: 00385 23 205821
Fax: 00385 23 345 439

www.mup.hr

VISA REQUESTS

Ministry of Foreign Affairs of the Republic of Croatia

Telephone:
00385 1 45 98 035
00385 1 45 98 034
00385 1 45 69 964

www.mvpei.hr

LOST AND FOUND OFFICE

Lost or damaged baggage can be reported at the Lost and found office.
Telephone: +385 23 205 800
E-mail: lost-found@zadar-airport.hr

BOARDING PASS CONTROL

The boarding pass is controlled before boarding the airplane. Every passenger, regardless of age, must have a boarding pass.

CUSTOMS

Customs Directory of the Republic of Croatia
Telephone: 00385 1 6102 333

www.carina.hr

Customs House Zadar

Telephone: 00385 23 282312

Internal Terminal Custums Office Zadar Airport

Telephone:
00385 23 282 355
00385 23 295 823

SECURITY MEASURES

It is forbidden by law to carry any dangerous items both in the checked and hand baggage. Such items include: explosives, flammable liquids, radioactive materials and poisons, loaded firearms, pressurized gases and other articles such as anti-corrosive and anti-oxidizing products.

LIST OF PROHIBITED ARTICLES - CABIN BAGGAGE

Passengers should not be permitted to carry the following articles into the security restricted area and the cabin of an aircraft:

a) Guns, firearms & weapons

Any object capable, or appearing capable, of discharging a projectile or causing injury, including:

  • all firearms (pistols, revolvers, rifles, shotguns etc)
  • replica and imitation firearms
  • component parts of firearms (excluding telescopic sighting devices and sights)
  • air pistols, rifles and pellet guns
  • signal flare pistols
  • starter pistols
  • toy guns of all types
  • ball bearing guns
  • industrial bolt and nail guns
  • cross bows
  • catapults
  • harpoon & spear guns
  • animal humane killers
  • stun or shocking devices e.g. cattle prods, ballistic conducted energy weapons (taser)
  • lighters shaped like a firearm

b) Pointed/edged weapons & sharp objects

  • axes and hatchets
  • arrows and darts
  • crampons
  • harpoons and spears
  • ice axes and ice picks
  • ice skates
  • lockable or flick knives with blades of any length
  • knives, including ceremonial knives, with blades of more than 6 cm, made of metal or any other material strong enough to be used as a potential weapon.
  • meat cleavers
  • machetes
  • open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge)
  • sabres, swords and swordsticks
  • scalpels
  • scissors with blades more than 6 cm in length
  • ski and walking/hiking poles
  • throwing stars
  • tradesman's tools that have the potential to be used as a pointed or edged weapon e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches/spanners, blow torches.

c) Blunt instruments

  • baseball and softball bats
  • clubs or batons – rigid or flexible (e.g. Billy clubs, blackjacks, night sticks and batons)
  • cricket bats
  • golf clubs
  • hockey sticks
  • lacrosse sticks
  • kayak and canoe paddles
  • skateboards
  • billiard, snooker and pool cues
  • fishing rods
  • martial arts equipment (e.g. knuckle dusters, clubs, coshes, rice flails, num chucks, kubatons, kubasaunts)

d) Explosives and flammable substances

Any explosive or highly combustible substances which poses a risk to the health of passengers and crew or the security / safety of aircraft or property, including:

  • ammunition
  • blasting caps
  • detonators and fuses
  • explosives and explosive devices
  • replica or imitation explosive material or devices
  • mines and other explosive military stores
  • grenades of all types
  • gas and gas containers (e.g. butane, propane, acetylene, oxygen - in large volume)
  • fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)
  • non safety matches
  • smoke generating canisters or cartridges
  • flammable liquid fuel (e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol)
  • aerosol spray paint
  • turpentine and paint thinner
  • alcoholic beverages exceeding 70% by volume (140% proof)

e) Chemical and toxic substances

Any chemical or toxic substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:

  • acids and Alkalis (e.g. spillable "wet" batteries)
  • corrosive or bleaching substances (e.g. mercury, chlorine)
  • disabling or incapacitating sprays (e.g. mace, pepper spray, tear gas)
  • radioactive material (e.g. medicinal or commercial isotopes)
  • poisons
  • infectious or biological hazardous material (e.g. infected blood, bacteria and viruses)
  • material capable of spontaneous ignition or combustion
  • fire extinguishers

f) Liquids

Liquids, unless in individual containers with a capacity not greater than 100 millilitres or equivalent and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre. The contents of the plastic bag should fit comfortably and the bag should be completely closed. Liquids include gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers (e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam, aerosols and other items of similar consistency).

LIST OF PROHIBITED ARTICLES - HOLD BAGGAGE

The following articles should not be placed in hold baggage:

  • explosives, including detonators, fuses, grenades, mines and explosives
  • gases: Propane, butane
  • flammable liquids, including gasoline, methanol
  • flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares
  • oxidizers and organic peroxides, including bleach, car body repair kits
  • toxic or infectious substances, including rat poison, infected blood
  • radioactive material, including medicinal or commercial isotopes
  • corrosives, including mercury, vehicle batteries
  • vehicle fuel system components which have contained fuel

Travelling with liquids – 100ml rule

Only limited quantities of liquids may be carried through security control as hand baggage.

This includes bottled drinks, suntan lotion, fragrances, cosmetics and toiletries.

The following restrictions apply to all liquids, creams, gels, pastes and aerosols taken through security control.

  • Liquid items may only be carried in containers holding up to 100ml.
  • They must be carried separately in a single transparent, resealable plastic bag.
  • The bag must be no larger than 20cm x 20cm (8in x 8in) and all items must fit inside so that it closes properly.
  • At security control the bag must be placed separately on the conveyor belt for screening.
  • Liquid items larger than 100ml should be packed in your hold luggage – otherwise they will be confiscated.

Exceptions to the 100ml rule can be made for baby food or milk. However, you should only carry what you need for the flight, and you may be asked to taste these items at security control.

Exceptions may also be made for medicines. However, you may be asked to taste any liquid medicines, or to provide evidence (such as a doctor's letter) that you need them for your journey.

HAND BAGGAGE AT SECURITY SCREENING

  • Remember, you can leave keys, coins,wallets and mobile phones in your jacket or coat pockets, but take off your coat while you’re in the queue so you’re ready for the X-ray machines.
  • Large electrical items, such as laptops, will need to go through X-ray machines separately, so get them ready by taking them out of your hand luggage.
  • Your coat, transparent bag (including medicines) and, if asked, your shoes all need to go in one tray, but your large electrical items will go through in another.
  • Smaller items (eg cameras or mobile phones) can remain in your bag for screening, Pushchairs and walking aids will be X-ray screened, Wheelchairs will be thoroughly searched

ADDITIONAL INSTRUCTIONS

  • Never leave your baggage unattended. Every baggage will be removed by security staff
  • Be aware of airport security measures
  • Dont accept any baggage of unknown person
  • At check-in You will be asked questions about your baggage contents

CUSTOMS INFORMATION

Diseases don't respect borders

Baggage and Dangerous Goods

Dangerous goods are materials and objects which may cause significant risk for health, safety, material goods and environment. Dangerous goods are forbidden for transport in checked-in and hand lugagge.

Baggage and Dangerous Goods

Hold Baggage

Baggage checked on behalf of registration, transported in aircraft baggage hold.

Hold Baggage Restrictions

Airline determines quantity, weight and dimensions of baggage transported free of charge. All above is charged additionally.

Following items must not be carried inside hold baggage:

  • explosives, including detonators, grenades, mines;
  • gas: propane, butane;
  • flammable liquids;
  • flammable substances and materials as magnesium;
  • radioactive substances;
  • oxides and organic peroxides;
  • poisonous and infectious substances;
  • corrosive chemicals, including mercury;
  • vehicle engine fuel supply system components when containing fuel.

Contents of this list are not complete and identify only categories of forbidden items that must be removed from the hold baggage.
When items defined as dangerous goods are discovered on behalf of security check, dangerous goods regulations must be applied in accordance with internationally accepted packing regulations (Annex 18 – Safe Transport of Dangerous Goods by Air; Technical Instructions for Safe Transport of Goods by Air (Doc 9284).
Dangerous Goods Regulations define possibility of exceptions related to hold baggage transport.

Hand Baggage

Baggage taken into aircraft. Airline determines weight and volume of hand baggage.
Categories of items forbidden on board of aircraft, except in case the prescribed permission is approved from the side of relevant state bodies, are:

  • Fire arms and other objects which may fire off missiles and cause serious injuries.
  • Sharp / pointed objects with cutter or sharpened point which can cause serious injuries.
  • Tools which may be used for serious injuring or for aircraft safety threats.
  • Blunt objects which can cause serious injuries when hit with them.
  • Explosives, flammable items and devices which can cause serious injuries or aircraft safety threats.
  • Chemicals and poisonous materials.

Passenger Warning

In order to protect air traffic passengers, EU introduces a limit concerning amount of liquids allowed to be carried in hand baggage, in the year 2006. These protective measures are applied at all EU, Norway, Iceland and Switzerland airports, and are also mandatory at the Republic of Croatia airports.
The liquids include: beverages, oils, perfumes, lotions, gels, mixtures of liquid and solid contents, containers under pressure such as shaving foams,gels, deodorants, perfumes and other items of similar content.

Only liquids in individual packages of up to 100 ml or 100 g volume, put in transparent, resealable plastic bag, may be carried inside hand baggage. Maximal bag volume is 1 litre. Bag must be completely closed (see picture).

Passengers are still allowed to:

  • carry above mentioned liquids if they are packed in hold baggage. New regulations apply to hand baggage, only;
  • carry inside hand baggage liquids used during flight for medical purposes, or for special nutritional needs, including baby food. At request of person in charge, passenger shall prove the need to use them.
  • If passenger flies from any EU airport to Republic of Croatia destinations, on direct flight or with transit at some other EU airport, he can carry on board liquids (drinks, perfumes …) bought in shops which arebehind Boarding Pass Control and / or Security Check. Liquids purchased in that manner must be put in transparent plastic bag (STEB). In the year 2008, EK 820/2008 Regulation came into force, according to which air traffic passengers, flying from Croatia and with transit at some EU and Switzerland airport, are again allowed to carry liquids into aircrafts, provided that they are bought in airport Duty Free Shops, after Security Check and Boarding Pass Control. This Regulation refers to Dubrovnik, Split, Zadar, Rijeka, Pula and Zagreb airports. Stated permission is valid for goods purchased within 36 hours of transfer and packed in transparent plastic bag (STEB). Bag must be sealed, so that any attempt to open it and affect its content must be visible.

Passenger and Hand Baggage Security Check

At passenger and hand baggage security check, the passenger is required to:

  • report all liquids;
  • separately present laptops and other electronic devices (mp3 players, mobile phones etc.);
  • take off coat and / or jacket that will be checked as a separate piece of hand baggage.

If you have any additional questions please contact your airline or travel agency.

Excess or Special Baggage

Please submit request for excess or special baggage through your airline reservation system. The request will be confirmed according to airline limitations and availability and charged in accordance with airline chargesrules.

PETS

Your pets are allowed to accompany you on your flight, provided their entry is not forbidden by the country of your destination and depending on the regulations of the airline.

Depending on their weight, pets can travel either in the passenger cabin or in the aircraft's cargo section, in a corresponding container and under defined conditions.

All information about the necessary documents needed for your pet may be obtained from your airline.

INDIVIDUALS WITH SPECIAL NEEDS

Persons with impaired vision or hearing have the advantage while checking-in. Our staff in front of the check-in desk will help you while waiting on your registration. Escort to the Welcome service and a hostess are there at your disposition.

Individuals with mobility problems have the advantage while checking-in. For them an escort service to the gate is provided for. At the gate they’ll be boarded in a liftomobil and transported into the aircraft.

UNACCOMPANIED CHILDREN

An escort service, as well as the Welcome service to the aircraft is provided for unaccompanied children. For detailed information on infants you should contact your travel agent or airline.

WIFI ZONE

Zadar Airport offers to all its customers the service of wireless Internet access (WI-FI HotSpot). The system enables the passengers to have access to Internet from any part of the airport. Prepaid vouchers for wireless internet can be bought at the café bars at the Zadar airport.

Prices for WIFI services

QUOTA PRICE (HRK)
30 minutes 20,00 HRK
1 hour 30,00 HRK
3 hours 40,00 HRK

The service is charged according to the price list, and after you buy a prepaid voucher all you have to do is to find on your device the SSID "zadarairport" and after that the interface for entering the access code will appear in the web browser.

Flight information Tel: +385 (0)23 205 800

Aircraft handling Tel: +385 (0)23 205 832