To ensure your passenger seat, purchase an airline ticket in a travel agency or airline sales office. When making airline ticket reservations it is necessary to emphasize the special needs a passenger might have such as: persons with special needs, persons who need assistance by others, persons who travel with pets, unescorted children etc.
Before you start your voyage make sure that you have brought with you all necessary documents (airline ticket, passport, visa…) to avoid any possible inconvenience.
Zadar Airport is not held responsible in case of changes in flight schedule.
Zadar Airport sells tickets for Ryanair and Germanwings airlines at the ticket counter which opens three hours before departure time on certain routes of listed airlines.
Zadar airport has nine checkin counters for passenger registration and baggage . The counters open one hour before for domestic departures and three hours for international departures.
Check-in counters are closed 40 minutes before departure time for flights of Ryanair, and 30 minutes before departure time for flights of other airlines flying on international routes.
For domestic flights of Croatia airlines the check-in counters close 30 minutes, and also on international flights 30 minutes before departure.
For other chater flights the check-in counters close 30 minutes before depature.
All passengers are obliged to present a valid personal document, passport or ID (if it is a domestic flight).
Upon registration of checked baggage, it is necessary for it to be marked with your name and surname and especially noted if there is anything fragile in your baggage and it also must be undamaged and properly sealed.
For information about any documents required for entering and leaving any country contact:
AIRPORT POLICE STATION ZADAR
Telephone: 00385 23 205821
Fax: 00385 23 345 439
Ministry of Foreign Affairs of the Republic of Croatia
00385 1 45 98 035
00385 1 45 98 034
00385 1 45 69 964
Lost or damaged baggage can be reported at the Lost and found office.
Telephone: +385 23 205 800
The boarding pass is controlled before boarding the airplane. Every passenger, regardless of age, must have a boarding pass.
Customs Directory of the Republic of Croatia
Telephone: 00385 1 6102 333
Customs House Zadar
Telephone: 00385 23 282312
Internal Terminal Custums Office Zadar Airport
00385 23 282 355
00385 23 295 823
It is forbidden by law to carry any dangerous items both in the checked and hand baggage. Such items include: explosives, flammable liquids, radioactive materials and poisons, loaded firearms, pressurized gases and other articles such as anti-corrosive and anti-oxidizing products.
Passengers should not be permitted to carry the following articles into the security restricted area and the cabin of an aircraft:
a) Guns, firearms & weapons
Any object capable, or appearing capable, of discharging a projectile or causing injury, including:
b) Pointed/edged weapons & sharp objects
c) Blunt instruments
d) Explosives and flammable substances
Any explosive or highly combustible substances which poses a risk to the health of passengers and crew or the security / safety of aircraft or property, including:
e) Chemical and toxic substances
Any chemical or toxic substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including:
Liquids, unless in individual containers with a capacity not greater than 100 millilitres or equivalent and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre. The contents of the plastic bag should fit comfortably and the bag should be completely closed. Liquids include gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers (e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam, aerosols and other items of similar consistency).
The following articles should not be placed in hold baggage:
Travelling with liquids – 100ml rule
Only limited quantities of liquids may be carried through security control as hand baggage.
This includes bottled drinks, suntan lotion, fragrances, cosmetics and toiletries.
The following restrictions apply to all liquids, creams, gels, pastes and aerosols taken through security control.
Exceptions to the 100ml rule can be made for baby food or milk. However, you should only carry what you need for the flight, and you may be asked to taste these items at security control.
Exceptions may also be made for medicines. However, you may be asked to taste any liquid medicines, or to provide evidence (such as a doctor's letter) that you need them for your journey.
Dangerous goods are materials and objects which may cause significant risk for health, safety, material goods and environment. Dangerous goods are forbidden for transport in checked-in and hand lugagge.
Baggage checked on behalf of registration, transported in aircraft baggage hold.
Airline determines quantity, weight and dimensions of baggage transported free of charge. All above is charged additionally.
Following items must not be carried inside hold baggage:
Contents of this list are not complete and identify only categories of forbidden items that must be removed from the hold baggage.
When items defined as dangerous goods are discovered on behalf of security check, dangerous goods regulations must be applied in accordance with internationally accepted packing regulations (Annex 18 – Safe Transport of Dangerous Goods by Air; Technical Instructions for Safe Transport of Goods by Air (Doc 9284).
Dangerous Goods Regulations define possibility of exceptions related to hold baggage transport.
Baggage taken into aircraft. Airline determines weight and volume of hand baggage.
Categories of items forbidden on board of aircraft, except in case the prescribed permission is approved from the side of relevant state bodies, are:
In order to protect air traffic passengers, EU introduces a limit concerning amount of liquids allowed to be carried in hand baggage, in the year 2006. These protective measures are applied at all EU, Norway, Iceland and Switzerland airports, and are also mandatory at the Republic of Croatia airports.
The liquids include: beverages, oils, perfumes, lotions, gels, mixtures of liquid and solid contents, containers under pressure such as shaving foams,gels, deodorants, perfumes and other items of similar content.
Only liquids in individual packages of up to 100 ml or 100 g volume, put in transparent, resealable plastic bag, may be carried inside hand baggage. Maximal bag volume is 1 litre. Bag must be completely closed (see picture).
Passengers are still allowed to:
At passenger and hand baggage security check, the passenger is required to:
If you have any additional questions please contact your airline or travel agency.
Please submit request for excess or special baggage through your airline reservation system. The request will be confirmed according to airline limitations and availability and charged in accordance with airline chargesrules.
Your pets are allowed to accompany you on your flight, provided their entry is not forbidden by the country of your destination and depending on the regulations of the airline.
Depending on their weight, pets can travel either in the passenger cabin or in the aircraft's cargo section, in a corresponding container and under defined conditions.
All information about the necessary documents needed for your pet may be obtained from your airline.
Persons with impaired vision or hearing have the advantage while checking-in. Our staff in front of the check-in desk will help you while waiting on your registration. Escort to the Welcome service and a hostess are there at your disposition.
Individuals with mobility problems have the advantage while checking-in. For them an escort service to the gate is provided for. At the gate they’ll be boarded in a liftomobil and transported into the aircraft.
An escort service, as well as the Welcome service to the aircraft is provided for unaccompanied children. For detailed information on infants you should contact your travel agent or airline.
Zadar Airport offers to all its customers the service of wireless Internet access (WI-FI HotSpot). The system enables the passengers to have access to Internet from any part of the airport. Prepaid vouchers for wireless internet can be bought at the café bars at the Zadar airport.
Prices for WIFI services
|30 minutes||20,00 HRK|
|1 hour||30,00 HRK|
|3 hours||40,00 HRK|
The service is charged according to the price list, and after you buy a prepaid voucher all you have to do is to find on your device the SSID "zadarairport" and after that the interface for entering the access code will appear in the web browser.